“Hi Kim…such a pleasure to talk with such a nice young lady with a sense of humour. I did not tell you that my wife loves your product and you confirmed this [gift] will make her smile. Even better it is Canadian made which is so important to both of us and this great country.
Thanks for your help and prompt service. I will include you as part of the gift which will put her over the moon. Sincerely Kim…your service and attention to detail was appreciated.”